FAQs

DO YOU HAVE A GIFT SERVICE? 

Intisars.com is the right place to buy a reminder of your love in a form of a gift. All you have to do is enter your loved one’s address as the delivery address, and write a loving letter to make a heart sing. Of course, the package will be lovingly wrapped to make it an unforgettable gift. 

HOW MANY WAX BEADS FIT INSIDE THE AQQAL COMPARTMENT 

Please refer to the Aqqal instruction manual that can be downloaded here

WHERE COULD I BUY SPARKLY AND VIP INTISARS PIECES? 

We only retail these pieces in trunk shows and exclusive events. You can reach out to an ambassador to become part of INTISARS clique of love to get access to the world of Intisars, or you could follow us on social media to find out what trunk shows and events we will be participating in. 

WHAT KIND OF STONES DO YOU USE IN INTISARS JEWELLERY?  

INTISARS makes using only ethically sourced stones in a priority. As each piece is supposed to be a feel good piece, we believe that using such stones will make the collectable pieces spread even more positive energy. 

*DO YOU DELIVER ON A FRIDAY OR SATURDAY? 

No. Our DHL service delivers Sunday to Thursday only. Jewelry pieces ordered before 3pm on Thursday will be delivered on Sunday and items ordered after 3pm on Thursday or any time on Friday or Saturday will ship on Sunday for delivery on Monday. 

DO YOU DO SILVER? 

We only provide high quality jewelry made out of three different colours of gold: pink gold, yellow gold, and white gold.  

*DO YOU MAKE CUSTOMISED ORDERS? 

We only customise the engraved number of your choice between 002 to 050, if the piece with the desired number has not been previously purchased or ordered. Typical lead time is eight to twelve weeks. 

HOW DO I PLACE THE WAX BEADS IN THE AQQAL BRACELET? 

Please refer to the Aqqal instruction manual that can be downloaded here

*DO I HAVE TO PAY LOCAL TAXES? 

Goods delivered outside the Middle East may be subject to local taxes in the country of delivery. 

*HOW DO I RETURN MY INTISARS JEWELLERY? 

You can return your INTISARS within seven days of ordering for any reason, but please contact [email protected] before returning your item in the original packaging. 

*CAN I PAY BY CHEQUE? 

No. Intisars Jewelry only accepts credit card payment via its online shop.